How do I get my members to register in the system?
Won't member profiles get out of date?
Do we need to purchase any hardware to use the system?
If you are hosting the system, can we get our data back from you if we want?
What protection do I have against sudden price increases?
Can members pay their dues on-line with credit cards?
Will the system send out renewal notices?
How is access to the system controlled?
Is technical support included in the price?
Will there by upgrades to the system?
Do I need to sign up for a set period of time?
How do I know this is going to work?
How do I get my members to register in the system ?
We can prepare an instructional email for your members acquainting them with the system and promoting its use for you to send. If you wish, we will attend an organization's meeting to further promote the system (we would charge for direct expenses for this). You can also simply ask members to renew through the MMS when you send out your normal renewal letters. An alternative is to use the internal data entry tool to enter initial data on each member (name, email, and password) and the MMS will automatically send an email to your members asking them to update their profiles and providing instructions on logging in to do so.
Won't member profiles get out of date?
No. Our system will generate reminder notices for members to update their information. The notice contains a link to the member's profile, so updating information is easy and quick.
Do we need to purchase any hardware to use the system?
No. We host the system on our secure servers and handle all software, hardware, and security issues.
If you are hosting the system, can we get our data back from you if we want?
Certainly. The data remains your private property and at any time we will provide you with a backup of all the data tables. This data can be accessed by Microsoft SQL Server and similar commercially available programs. We do not provide the screens and reports, but if you ever want to change systems or develop your own, you do not have to reconstruct the data.
What protection do I have against sudden price increases?
If we raise prices, all clients will be given one month's notice. During the notice period, any client who wishes to may pay for the next 12 months at the current price (the price before the increase). This gives clients, we believe, plenty of time to research other systems or to devise their own system using the data from their System which we will provide at any time at no cost.
Can members pay their dues on-line by credit card?
We can set up a link from the member application page to your credit card processing site allowing people to pay dues by credit card. If you do not have this facility set up already, we can process credit card payments for you for a fee..
Will the system send out renewal notices?
Yes. One month before a member's expiration date, he/she will receive a note by email requesting their renewal and giving instructions on how to log in to renew their membership
How is access to the system controlled?
Normally only members are allowed to enter data into the Member Management System, and the link to do so would be on the Members Only area of your organization's web site. A link to search the system can be placed in this area as well, if you want to search capabilities to be available only to members, or the link can be on your home page, allowing public access.
Individual members have access to their own profiles by a system-generated password, so no one else can alter their information.
Is technical support included in the price?
New clients receive training following installation and we provide help by email or phone during the first year. We respond to help requests within 2 business days. For new installations, we stay in close touch the first week or so to make sure everything is working. A support contract is available beyond the first year, but is rarely needed.
Will there by upgrades to the system?
We expect there will be improvements and features added to the system over time. For systems we are hosting, all upgrades are added automatically at no cost. For systems which have been purchased, we provide any upgrades at no cost during the first year. Additional upgrades will be available at a discount to current owners.
Do I need to sign up for a set period of time under the hosting option?
No, you will be billed monthly and can end the service at any time.
We offer a full guarantee during the first 30 days of service. If you are not satisfied during this period, you can stop the service and all fees paid, including set-up fees, will be returned.
How do I know this is going to work?
We have been using similar technology to run our own databases at Cambridge Data Systems and assortis.com for years. In addition, identical software is used for our Resume Management System which has been running successfully for clients.
